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Have you ever spoken to someone from a different generation and felt like you just didn’t get it? Then you looked at them and realized they didn’t get you either—as if you were speaking entirely different languages. Well, that’s because, in a way, you probably were.

The formalities and rules of language have largely gone out the window. I attribute this shift to technology—most notably, the introduction of the iPhone. For older generations, communication primarily happens in person, but technology has made virtual communication the norm.

Gen Z and Millennials are the two generations that fully embrace technology as an integral part of their lives. Their reliance on smartphones, tablets, and laptops is nearly total. Gen X and Boomers also rely on technology but recognize that not all communication has to happen through an electronic device.

Gen Z grew up with smartphones and often convey ideas through apps, videos, memes, and emojis. Their communication is usually brief and to the point. Millennials thrive on texting, sometimes blurring the lines between their professional and personal lives. Gen X tends to prefer email, valuing its professionalism and the ability to keep a digital record for later reference. Many Boomers have embraced technology but often still prefer to use their smartphones for verbal communication. They also continue to favor in-person meetings whenever possible.

Older generations tend to value professionalism and formality in their communication. For them, writing style is important to convey their message effectively. In contrast, younger generations favor a more informal approach. They often use emojis to express emotions visually, and for many, punctuation and syntax are secondary.

Bridge the Gap

To bridge the gap, understanding everyone’s communication style is crucial. I never leave a meeting without clarifying how next steps will be structured and communicated. Will we:

• Hold an in-person meeting?
• Submit deliverables through email?
• Use Zoom to engage remote teams?
• Rely on our in-house communication platform?
• Use apps like WhatsApp, Teams, or IM?
• Organize a social media group?

Clarifying the communication method upfront eliminates confusion. If we default to our preferred style without considering the recipient’s preferences, the message may not be received. That’s how small issues can snowball into larger ones.

Communication Guidelines

A good rule of thumb for communication is:

• Use email for formal communications, especially when sharing detailed information, presentations, or supporting data.
• Use instant messaging for quick exchanges.
• Opt for face-to-face or video calls for sensitive or complex discussions.

These generational divides can be easily bridged when you are aware of the issues. If you understand how each generation likes to deliver and receive its messages, you can create scenarios for fruitful communications. Better communication makes for better collaboration and a better team. A better team can generate greater success.

Bridging the gap between generations is my passion. I specialize in helping businesses and associations unlock the power of collaboration across generations to achieve greater success. If your organization is experiencing generational divides, let’s connect and collaborate!